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2011 Articles

January

The Web Is a Customer Service Medium

Paul Ford · Ftrain.com · January 6, 2011

April

The Importance of Innovation and Creativity

Michael E. Kirkpatrick · April 12, 2011

June

Success: Relentless Customer Focus

Michael E. Kirkpatrick · June 6, 2011

July

Facebook and the Epiphanator: An End to Endings? ”” Daily Intel

Paul Ford · July 18, 2011

October

With Deaths of Forests, a Loss of Crucial Climate Protectors

Justin Gillis · The New York Times · October 1, 2011

December

How Real Surfing Has Changed Because of Web Surfing

Edward Tenner · The Atlantic · December 28, 2011

Life in an African Slum

Eric Jaffe · The Atlantic Cities · December 29, 2011

Five Resolutions for Aspiring Leaders

John Coleman and Bill George · The Harvard Business Review · December 30, 2011

Networking for Survival

Deborah Mills-Scofield · The Harvard Business Review · December 30, 2011

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