You too may have heard or read the quote: “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” The quote is generally ascribed to Maya Angelou.

Some digging however did not reveal an authoritative source for the quotation. Research by Garson O’Toole suggests that the origins of this quotation come from a similar quote attributed to Carl W. Buehner: “They may forget what you said – but they will never forget how you made them feel.”

And in Mr. O’Toole’s conclusion, he believes “the attribution to Maya Angelou is unsupported at this time.”